How do I Request a change to our Merchant Account / Gateway Account used by our Datatel application?
To request changes to your current MID(s), please follow the instructions below:
Note that you should follow this process only if you are changing your MID but keeping the same payment gateway. If you plan to change your payment gateway as well, please open a ticket following the process below. Provide our support team with all the necessary details of your required changes.]
- Locate and download applicable PDF Form for supported Payment Gateway. For e.g. <your gateway> Creds Form
- Fill in all the fields related to the new MID(s)
- Upload the Form to the Secure Datatel Vault using the steps included in the Form.
- Use [Quick Ticket] (Choose the “New Work/Change Request”) to open a Ticket and include [one liner of requested change] in Subject. For e.g. Change in PROD SFTP Endpoints/Creds.
Upon receipt of the details and the request submission via ticket, we will send out a Change Order for approval to execute on requested changes. Note: Please read the following article: Changing Merchant Accounts and the Impact on Your Payment Applications
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