How do I request a change to our SFTP End-Points/Credentials?

How do I request a change to our SFTP End-Points/Credentials?

To request changes to your current SFTP, please follow the instructions below:

  1. Log-in to the Help Desk Portal
  2. From the Knowledgebase, locate the forms category
  3. Download the SFTP Form (PDF Form).
  4. Fill in all the fields related to the new End point(s)
  5. Upload the Form to the Secure Datatel Vault using the steps included in the Form.
  6. Alternatively, Use [Quick Ticket] (Choose the “New Work/Change Request”) to open a Ticket and include [one liner of requested change] in Subject. For e.g. Change in PROD SFTP Endpoints/Creds. Indicate that you have transmitted the form using the secure vault.

Upon receipt of the details and the request submission via ticket, we will send out a Work Order via DocuSign for approval to execute on requested changes. [Note: Please allow 2-3 business days for receipt of the signed Work Order for completion]