How do I request my Datatel Reporting account to be unlocked?

How do I request my Datatel Reporting account to be unlocked?

If your Datatel Reporting account was locked because of too many unsuccessful attempts, you can request your account be unlocked. To request Datatel Account Unlocked, follow instructions below:  

  1. Open a ticket using the [Quick Ticket] or Log-in to the Help Desk Portal. 
  2. Include [Unlock Datatel Account] in the [Subject]. 
  3. Include your “Login Name” for the account that has been locked out. We will unlock your account within (3) hours of your submitted request during business hours.