How can I change/ update my Credit Card on file used to pay my Datatel invoices?

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• I prefer not to pay my Datatel invoices with a credit card. Is there another method of payment?

  For term contracts of 12 months or more, you have the option to pay by ACH (US) and EFT (Canada) (Checks are not accepted). You will need to request this change to your service agreement. The terms are Net 20 on ALL invoices. Any payment method other ...

• How do I make a payment via phone using my credit card? I don’t want the credit card to be registered in your system

  If you are a term customer, you can still pay your Datatel Invoices using your credit card of choice. You will need your Datatel Customer ID and Invoice# ready. Then you can call one of the phone #’s below 24/7. Please make sure when prompted you ...

• How do I request a receipt for my Datatel invoice payment when paid with a credit card?

  A transaction receipt is created whenever a transaction is approved and successfully processed. This receipt will be automatically emailed to the email address you provided. If you are unsure which email address is on the file, please contact our ...

• How do I Request a change to our Merchant Account / Gateway Account used by our Datatel application?

  To request changes to your current MID(s), please follow the instructions below: Note that you should follow this process only if you are changing your MID but keeping the same payment gateway. If you plan to change your payment gateway as well, ...

• How do I request a change to our SFTP End-Points/Credentials?

  To request changes to your current SFTP, please follow the instructions below: Log-in to the Help Desk Portal From the Knowledgebase, locate the forms category Download the SFTP Form (PDF Form). Fill in all the fields related to the new End point(s) ...