How do I open a new support ticket/case?

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• How do I request Add/Changes to my application?

  To request any changes to your current application, follow instructions below: Open a ticket using the [Quick Ticket] or Log-in to the Help Desk Portal. (Choose the “New Work/Change Request”) Include [one liner of requested change] in [Subject]. ...

• How do I Request a change to our Merchant Account / Gateway Account used by our Datatel application?

  To request changes to your current MID(s), please follow the instructions below: Note that you should follow this process only if you are changing your MID but keeping the same payment gateway. If you plan to change your payment gateway as well, ...

• How do I Request for copy of my call/workflow?

  To request a copy of your application call/workflow of your current application, follow the instructions below: Use [Quick Ticket] to open a Ticket and include [Request for Copy of Workflow] in the Subject. Provide all necessary details within the ...

• How do I request a change to our SFTP End-Points/Credentials?

  To request changes to your current SFTP, please follow the instructions below: Log-in to the Help Desk Portal From the Knowledgebase, locate the forms category Download the SFTP Form (PDF Form). Fill in all the fields related to the new End point(s) ...

• Login Access for the Datatel Portal for Viewing Invoices and Account Statements

  While the Datatel Portal does not currently offer access to invoices and account statements, our Accounts Receivable (AR) team is ready to assist you. You can open a case directly with the AR team by clicking here. Once your case is submitted, ...